Human-centred collaborative design series - session 2

Course description

Human-centred design (HCD) is a collaborative approach to problem-solving that puts the people we are designing for at the heart of the process.

Our Human-centred design series includes four standalone, ½ day sessions that build on each other. They are designed for leaders, change practitioners and individual contributors who wish to develop capability in using human-centred design methods and mindsets.

• Session 1 – Invite discovery and explore the system with collaborative design
• Session 2 – Build empathy and define the opportunity with collaborative design
• Session 3 - Generate ideas and prototype opportunities with collaborative design
• Session 4 - Test assumptions and map actions with collaborative design

 You are welcome to attend them all, or dip into the topics that interest you most.

Type of course

Workshop

Presenters

Who should attend

This workshop is funded through the Professional Staff Development Fund and is available to professional staff members only.

It is recommended that you speak with your manager prior to enrolling in this workshop as there are late cancellation fees.

What you will learn

By the end of session 2, participants will be able to:

• Explain the significance of the Empathise and Define phase in collaborative design and how it promotes a human centred approach.
• Describe various methods that can be used to build empathy and further define the opportunity for collaborative design.
• Facilitate empathy and experience mapping activities to gather diverse insights and perspectives.
• Capture the outputs of mapping activities and focus codesign teams attention using ‘how might we’ statements.

Prerequisites / assumed knowledge

Pre-work

While each workshop is designed to be available as a standalone experience, each session has an element of pre-work to ensure that participants are able to:

• Define the concept of collaborative design and its relevance in your context.
• Describe the human-centred design mindsets and how to cultivate them within diverse stakeholder groups.
• Explain the phases of a collaborative design experience how you might tailor it to the needs of your context.