Customer service 1: service fundamentals

Course description

Domain:Professional Skills
Type:Foundation course
See where this course fits in the Professional Staff Learning Framework

Did you know that good customer service starts long before your customer walks through the door or picks up the phone? In this workshop we will explore the seven unique stages of the customer service delivery cycle, starting with your own preparations and concluding with the follow up tasks and communications essential to an effective outcome. 

Type of course



Naomi Madsen
People and Culture

Pia Grimm
People and Culture

Who should attend

All staff wishing to learn more about customer service.

For more information about this course, please contact the Professional Development Unit on

What you will learn

Enrol now to learn tips and tricks for:

- building rapport with your customer

- efficiently gathering information and

- identifying and providing the most appropriate solutions

Prerequisites / assumed knowledge


Upcoming events

No upcoming events

Please remember if you can't attend a course anymore please unenrol yourself or move to the waiting list so others can attend.

Waiting list

To be notified of upcoming events, you can add your name to the waiting list.