Customer service 1: service fundamentals
Course description
| Domain: | Professional Skills |
| Type: | Foundation course |
| See where this course fits in the Professional Staff Learning Framework |
Did you know
that good customer service starts long before your customer walks through the
door or picks up the phone? In this workshop we will explore the seven unique
stages of the customer service delivery cycle, starting with your own
preparations and concluding with the follow up tasks and communications
essential to an effective outcome.
Type of course
Workshop
Presenters
|
Naomi Madsen |
Who should attend
All staff wishing to learn more about customer service.
For more information about this course, please contact the Professional Development Unit on professional.development@flinders.edu.au
What you will learn
Enrol now to learn tips and tricks for:
- building rapport with your customer
- efficiently gathering information and
- identifying and providing the most appropriate
solutions
Prerequisites / assumed knowledge
None
Upcoming events
No upcoming events
Please remember if you can't attend a course anymore please unenrol yourself or move to the waiting list so others can attend.
Waiting list
To be notified of upcoming events, you can add your name to the waiting list.
