Dealing with difficult behaviour

Course description

Domain:Communication and interpersonal skills
Type:Intermediate course

See where this course fits in the Professional Staff Learning Framework

The world of work can be full of drama and challenges…. some of which may include your colleagues.

Do you work with someone ‘difficult’ and struggle to deal with their behaviour?

Do you get that sinking feeling when you have to work closely with them, and feel trapped?

In this workshop we will focus on what makes people's behaviour ‘difficult’, explore tools and techniques to manage our response to their behaviour, and understand the policy framework, resources and supports available to support us in working with difficult behaviour.

Type of course


Who should attend

All staff are welcome to attend.

For more information about this course, please contact

What you will learn

This workshop is designed to provide participants with the ability to work effectively with difficult people wherever they fall within the organisation, by:

  • Identifying what makes someone's behaviour ‘difficult’
  • Explore action-oriented solutions and tactics to manage participants’ own behaviour and that of others
  • Understand policies and processes that are there to protect staff from bullying or other unacceptable behaviour

Upcoming events

No upcoming events

Please remember if you can't attend a course anymore please unenrol yourself or move to the waiting list so others can attend.

Waiting list

To be notified of upcoming events, you can add your name to the waiting list.