Business Improvement: problem solving

Course description

Domain:Professional skills
Type:Intermediate course

See where this course fits in the Professional Staff Learning Framework

This workshop focuses on the skills and knowledge required to use structured process improvement tools to solve process and other problems. This workshop introduces you to an in-depth and rigorous structured problem-solving technique so you can identify opportunities for improvement, generate solutions, and effectively plan for implementation.

Type of course



Jack Kammala
People and Culture

Who should attend

All staff wishing to improve their problem-solving skills. 

What you will learn

This workshop introduces participants to a structured problem-solving approach.  By the end of this session, participants will be able to:

  • Explain the importance of defining a problem.
  • Choose the right problem to solve.
  • Write a problem statement that states and specifies the problem clearly.
  • Conduct a root cause analysis using the 5 whys and fishbone techniques.
  • Identify and prioritise possible solutions using brainstorming and control impact analysis.
  • List important factors to consider before and after solution implementation.

Prerequisites / assumed knowledge


Upcoming events

No upcoming events

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Waiting list

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