Business Improvement: how to document processes

Course description

Domain:Professional skills
Type:Advanced course

See where this course fits in the Professional Staff Learning Framework

Process documentation provides a detailed description of how to carry out a business process and is used to help employees at all levels understand an organisation's processes.  These documents reduce variation in the way a process operates.

This workshop focuses on the fundamentals of process mapping and provides guidelines for writing effective standard operating procedures (SOP).

Type of course



Jack Kammala
People and Culture

Who should attend

Staff responsible for managing any business process in their areas.

What you will learn

This workshop will improve participants' ability to process map an end-to-end business process using BPMN.  By the end of this workshop, participants will:

  • Understand how to define and scope a process.
  • Learn how to map a process using Business Process Mapping Notations (BPMN).
  • Find out about the key components of an SOP document.
  • Discuss best practices and common loopholes.

Prerequisites / assumed knowledge


Upcoming events

No upcoming events

Please remember if you can't attend a course anymore please unenrol yourself or move to the waiting list so others can attend.

Waiting list

To be notified of upcoming events, you can add your name to the waiting list.