Service One - ITSM Technical Change Management training
Course description
This course will provide you with the knowledge and capability to manage technical change requests in the ITSM module of Service One.
Type of course
Online course
Presenters
|
Lee Crawford |
Who should attend
IDS change initiators, assessors and CAB members.
What you will learn
Concepts, processes and features of Change Management in Service One. This training will give you the opportunity to learn the end to end life cycle within the new change management module in Service One. This will include:
- Logging changes
- Assessing changes
- CAB member roles and responsibilities
Prerequisites / assumed knowledge
You are required to have access to the ITSM module in Service One.
