Customer service 2: service excellence

Course description

Domain:Professional Skills
Type:Intermediate course
See where this course fits in the Professional Staff Learning Framework

This workshop builds on the fundamentals of customer service to explore what goes into providing customer service excellence.  Service excellence means being able to navigate challenging situations effectively and ensure that we create positive interactions with customers.

Type of course



Pia Grimm
People and Culture

Naomi Madsen
People and Culture

Who should attend

All staff wishing to understand more about customer service.

For more information about this course, please contact the Professional Development Unit on

What you will learn

Enrol now to learn tips and tricks for:

- Understanding customer expectations

- Dealing effectively with complaints

- Developing cultural awareness

Prerequisites / assumed knowledge

While this workshop has been designed to follow Customer Service 1,  this is not essential.

Upcoming events

No upcoming events

Please remember if you can't attend a course anymore please unenrol yourself or move to the waiting list so others can attend.

Waiting list

To be notified of upcoming events, you can add your name to the waiting list.