Customer service 2: service excellence
Course description
| Domain: | Professional Skills |
| Type: | Intermediate course |
| See where this course fits in the Professional Staff Learning Framework |
This
workshop builds on the fundamentals of customer service to explore what goes
into providing customer service excellence.
Service excellence means being able to navigate challenging situations
effectively and ensure that we create positive interactions with customers.
Type of course
Workshop
Presenters
|
Naomi Madsen |
Who should attend
All staff wishing to understand more about customer service.
For more information about this course, please contact the Professional Development Unit on professional.development@flinders.edu.au
What you will learn
Enrol now to
learn tips and tricks for:
- Understanding
customer expectations
- Dealing effectively with complaints
- Developing cultural awareness
Prerequisites / assumed knowledge
While this workshop has been designed to follow Customer Service 1, this is not essential.
Upcoming events
No upcoming events
Please remember if you can't attend a course anymore please unenrol yourself or move to the waiting list so others can attend.
Waiting list
To be notified of upcoming events, you can add your name to the waiting list.
