|See where this course fits in the Professional Staff Learning Framework|
workshop builds on the fundamentals of customer service to explore what goes
into providing customer service excellence.
Service excellence means being able to navigate challenging situations
effectively and ensure that we create positive interactions with customers.
All staff wishing to understand more about customer service.
For more information about this course, please contact the Professional Development Unit on firstname.lastname@example.org
Enrol now to
learn tips and tricks for:
- Dealing effectively with complaints
- Developing cultural awareness
While this workshop has been designed to follow Customer Service 1, this is not essential.
Please remember if you can't attend a course anymore please unenrol yourself or move to the waiting list so others can attend.
To be notified of upcoming events, you can add your name to the waiting list.