|See where this course fits in the Professional Staff Learning Framework|
Have you heard the phrase ‘customer experience’? Do you know how customer experience differs from customer service?
In this workshop,
we’ll explore contemporary theory around customer experience, customer journey
mapping and the critical ‘moment of truth’ in every customer interaction. Using
examples from your own workplace we’ll unpack the concepts of quality assurance
and continuous improvement in relation to products, service and the
all-important emotional response.
All staff interested in learning more about customer service.
For more information about this course, please contact the Professional Development Unit on firstname.lastname@example.org
By the end
of the workshop participants will be able to:
- Describe the
key elements of customer experience
- Apply critical thinking to each service delivery decision they make
- Contribute to the continuous improvement of their customers’ experience
Please remember if you can't attend a course anymore please unenrol yourself or move to the waiting list so others can attend.
To be notified of upcoming events, you can add your name to the waiting list.